We migrated a feature enabling customers to set and manage rules for commission payouts. Welcome screen for the Attribution Manager Existing Product & Problem As advertisers migrated from our other platform, we had to ensure their existing attribution rules for commission payouts were retained. We also considered the UX for both new and existing customers …
Consultation and solution for login migration to a new login system. Concept for a future log-in screen Existing Product & Problem Users log in with email and password via an in-house login API, while those migrating from another platform use a different login API. We ensured both types could use the same system with a …
We wanted to help improve the descriptions that publishers created so that advertisers would be more interested in partnering with them. Placeholder example for where the generative AI button could sit. Existing Product Problem We noticed that many of the publisher’s profiles were lacking in the descriptions section with only a sentence or a few …
The objective was to build a chatbot that uses the power of an LLM based on our Wiki to get support from our live chat feature. Concept designs for the AI chatbot Brief The hackathon aimed to leverage generative AI models to innovate solutions for customer support automation on our platform. Over two days, I …
The onboarding process takes a long time and is complex, we needed to reduce the time taken for onboarding and make it more intuitive. Userflow for the onboarding process. Existing Product & Problem Registering as an advertiser typically takes 45 days due to extensive manual verification and guidance. Users must provide company details, set up …
To assist with onboarding, we aimed to create a wizard that simplifies the process, allowing customers to start using the platform with only essential information. Picture/logo upload process screen Existing Product & Problem When customers first see the platform, they don’t know what to do next to create a profile. To get the most from …
We developed a QR code solution that allows customers to share affiliate links easily on social media and offline advertisements. Example of the current shareable link page Existing Product & Problem Our publishers can share links online to earn commissions, but complex URLs make offline sharing difficult. To simplify this, we wanted to find a …
To service agencies better, we wanted to enable self-signup, where an existing user account is used, the user should be able to log in, and their new application is tied to that user. Concept for an agency accounts dashboard Existing Product & Problem With the Onboarding Lobby – 1 application corresponds with 1 (newly created) …
Influencers found the process of connecting to the platform difficult, so we introduced a way of linking up their Facebook account to get them onboarded quickly. Concept for the split publisher screen Existing Product & Problem To attract influencers who want to quickly register and link to advertiser content, we aimed to simplify the lengthy …
Users need a way of updating their payment details on the platform. Updating Payment Method Flow. Existing Product & Problem When users sign up to the platform they have to enter their details to pay the monthly fee, as well as any fees they might have to pay publishers. We had no way for them …