We migrated a feature enabling customers to set and manage rules for commission payouts. Welcome screen for the Attribution Manager Existing Product & Problem As advertisers migrated from our other platform, we had to ensure their existing attribution rules for commission payouts were retained. We also considered the UX for both new and existing customers …
Consultation and solution for login migration to a new login system. Concept for a future log-in screen Existing Product & Problem Users log in with email and password via an in-house login API, while those migrating from another platform use a different login API. We ensured both types could use the same system with a …
We developed a QR code solution that allows customers to share affiliate links easily on social media and offline advertisements. Example of the current shareable link page Existing Product & Problem Our publishers can share links online to earn commissions, but complex URLs make offline sharing difficult. To simplify this, we wanted to find a …
The live chat button in the UI had been hidden since the UI refresh and the US team wanted to bring this back. Live chat button examples Existing Product & Problem With the Martech launch, a new theme was introduced, and the Salesforce chatbot was removed, impacting customer support. The US team wanted the feature …
We created the first automated step to help onboard customers, as we wanted to save the time of Account Managers. Offer & Terms Page Design Existing Product & Problem The initial sign-up process was time-consuming for both new customers and Account Managers, involving a lead form, a vetting process, and a lengthy follow-up form. Customers …
Updated outdated avatars across various account types and improved default image consistency within the app. Existing Product & Problem Currently, we use two default images for Advertisers and Publishers, both of which are slightly outdated. One image was sized using older dimensions. Additionally, we observed that the alt text for these images reads “No Logo …
We aimed to simplify the tracking setup process for customers by introducing a setup wizard. Concept for the intitial setup page Current Problem & Concept Creation Setting up order tracking with our code was time-consuming, requiring customers to read through documentation, occasional technical expertise, testing, and communication with our technical integrations team. To simplify this, …